The Payroll Card ... For People Who Work
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If you can not find an answer to your question below please call the US Paycard Toll-Free Customer Service: 866-800-1080.
 
General FAQs
 
How can I get a US Paycard™ Prepaid MasterCard® Card?
How safe is it to use a US Paycard Prepaid MasterCard Card?
What can I buy with a US Paycard Prepaid MasterCard card?
What does "US Paycard Prepaid MasterCard Card" mean?
Why should I use a US Paycard Prepaid MasterCard card?
Do I have to use my US Paycard Prepaid MasterCard Card right away?
How can I tell if my card is a US Paycard?
Can I get cash back by using US Paycard?
Can I track the purchases made with my card?
Do I have to spend the entire amount of my US Paycard Prepaid MasterCard card at the same time or place?
 
How can I get a US Paycard™ Prepaid MasterCard® Card?

The US Paycard is available through employers; it is not sold in stores like some general purpose prepaid cards. By marketing directly to employers, we are able to give their employees a direct deposit option that they may not have had before. Many people that do not have checking accounts have not had a direct deposit option in the past until direct deposit payroll cards like the US Paycard became available.

If your company does not have a direct deposit payroll card, the US Paycard could be an excellent solution. Employers that wish to streamline their payroll process with the US Paycard Prepaid MasterCard Card can contact us here or by calling 866-800-1080.


How safe is it to use a US Paycard Prepaid MasterCard Card?

The US Paycard Prepaid MasterCard card is a very safe way to shop and manage your money. It is FDIC-insured and has the MasterCard Promise, which protects against fraudulent transactions.

The US Paycard uses a highly encrypted transfer protocol from member merchant sites to our servers with special security programming. Cardholder accounts are only accessible by the specific username and password that only the cardholder controls.

While it would be unwise to speak too freely about our security processes, rest assured that the US Paycard Prepaid MasterCard card uses cutting edge technology to ensure your transmissions are secure. Furthermore, the US Paycard maintains its account files in a highly protected environment. Your card balance is always available when you want to shop! You can check your account anytime online. The US Paycard offers cardholders the safest way to pay!

Cardholders can aid themselves in protection. Never tell anyone your Password or PIN. If you set up an account for someone else, never send the password through email. And please contact us immediately if you feel your account has been compromised in any way.

What can I buy with a US Paycard Prepaid MasterCard card?

The US Paycard is accepted anywhere MasterCard debit cards are accepted and at ATM’s everywhere. You can buy almost anything with a US Paycard Prepaid MasterCard card. Your card can be used to get cash at ATM’s and for purchases at stores, gasoline stations, online … even to rent a car, buy a bus or airline ticket. You can even get cash back after a PIN transaction at many stores.

The only restrictions on shopping with a US Paycard Prepaid MasterCard card are those that would apply even if you were paying with cash. Minors are restricted from purchasing any age-restricted goods or services like tobacco or firearms, and from accessing and/or joining adult-themed entertainment websites. Every cardholder is prohibited from making any transaction that would be deemed illegal in any manner.

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What does "US Paycard Prepaid MasterCard Card" mean?

The term "US Paycard Prepaid MasterCard Card" is a name that signifies several things: First that it is a “paycard” or a direct deposit card that employers can offer for their employees as a means to have their paychecks deposited onto the card rather than having to go to a check casher to cash their check. “Prepaid” indicates that the card is NOT a credit card. The cardholder can only make purchases up to the card balance (factoring any transaction fees if applicable). And “MasterCard Card” indicates that the card can be used anywhere MasterCard debit cards are accepted and are protected by the MasterCard Promise, which protects against fraudulent transactions. And most importantly, all US Paycard Prepaid MasterCard Cards are FDIC-insured so cardholders have security and protection of your funds even if your card is lost or stolen.

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Why should I use a US Paycard Prepaid MasterCard card?

Protection and opportunity are the two main reasons that you should use a US Paycard Prepaid MasterCard card. It is safer than carrying cash and can be a very good budgeting tool. You can manage your card like one might a bank account … and with the protection and safety.

The US Paycard Prepaid MasterCard card protects your privacy, your credit, and your good name! Since it is a prepaid card, you can only make purchases up to the balance on your card so you do not have to worry about high interest rates (such as with credit cards) or expensive non-sufficient fund (NSF) charges (such as with bank accounts).

Recent changes in laws allow some credit card companies to charge fees that even "Loan Sharks" would be embarrassed by. To make matters worse, some lenders have made "easy credit" available to millions of people, without explaining the fine print. The results can be disastrous. Nearly everyone has had an experience when their bills did not get paid on time. Almost everyone knows someone who can't get a credit card.

For those who can get credit, the risk can be even worse. Sophisticated criminals can pounce on your identity and ruin your name for years by stealing information from your credit card. As a result, many of the people who do have credit cards refuse to use them online or even over the phone.

The US Paycard Prepaid MasterCard card is the answer to all these problems. The cardholder's personal information is never revealed on the Internet. A US Paycard can be used by anyone, regardless of age or credit history. And, because you've pre-paid, you can not overextend yourself when using US Paycard Prepaid MasterCard Card! Everything you buy with a US Paycard is debt-free. No interest, no bills, no worries. It’s your money. The US Paycard just gives you a convenient and easy to use way to manage your money.

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Do I have to use my US Paycard Prepaid MasterCard Card right away?

Once an employers makes the US Paycard available to employees as a direct deposit solution, employee paychecks will be directly deposited every pay day right onto the card. You have lots of options. You can withdraw funds at ATM’s, get cash back at stores, make purchases, even send money to friends and family. There is no minimum balance you have to maintain on the card but we think that once cardholders see how convenient the card is for purchases and other transactions, they will use the card like one might manage a bank account … but without the disadvantages and worry of NSF charges.

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How can I tell if my card is a US Paycard?

Every US Paycard bears the US Paycard Prepaid MasterCard Card name and logo. It is becoming the direct deposit card of choice for many employers throughout the United States.

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Can I get cash back by using US Paycard?

You can get cash back by using your US Paycard at ATMs everywhere or even at stores that allow cash back after a PIN transaction. Each time you buy groceries and pay with the card, just enter you PIN and when the clerk or point-of-sale device prompts you to see if you want cash back, you can enter an amount up to the limit the store allows. This can often be more convenient than going to an ATM and the cardholder avoids paying any ATM fees.

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Can I track the purchases made with my card?

Yes you can track purchases made with your US Paycard Prepaid MasterCard card. That's the ultimate function of your US Paycard Prepaid MasterCard card account page on this website.

You can access your US Paycard Prepaid MasterCard card account page anytime with your username and password.

The US Paycard account page is created automatically when you setup your account. It keeps track of every transaction on your account in real time, and displays them in a secret list that only you can see! Your employer does NOT have any access to this information.

The US Paycard account page also lets you add new cards to your account, make deposits into your account, and provides you with several other features to help you manage your US Paycard.

It is up to you to monitor your US Paycard account. If you find a purchase you didn't make, change your Password and notify us immediately!

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Do I have to spend the entire amount of my US Paycard Prepaid MasterCard card at the same time or place?

No you do not have to spend the entire balance of your US Paycard account at one place or at one time. You have the convenience of carrying a balance or withdrawing your money as needed. f you do not spend the entire amount in your US Paycard, your remaining balance will be available for future purchases or just to save money each month!

If your US Paycard balance is getting low, you can even deposit cash onto the card between pay periods. Simply click on the “Load Locations” page to see the thousands of locations you can go to conveniently load your card.

It is up to you to monitor your US Paycard account. If you find a purchase you didn't make, change your Password and notify us immediately!

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US Paycard Prepaid MasterCard ® cards are issued by Charter One Bank, N.A. pursuant to a license from MasterCard Worldwide.
US Paycard, Inc. is a Member Service Provider of Charter One Bank.
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